management

The Ship Goes Down With the Captain

The Ship Goes Down With the Captain

  Carnival Cruise Lines gained a reputation as the Lex Luthor of the high seas after an engine fire stranded 4,200 people in the Gulf of Mexico for five da... »

10 Things Really Amazing Bosses Do

10 Things Really Amazing Bosses Do

  Recently, I had overwhelming response to my column on“10 Things Really Amazing Employees Do.” In it, I also gave tips for being a better boss. Better is ... »

What Would You Do If You Ran Apple?

What Would You Do If You Ran Apple?

  Don’t cry for Apple. It’s got billions of dollars, strong revenues (even if profits are dipping a bit), legions of customers and fans, a product line man... »

Inside a Completely Transparent Company

Inside a Completely Transparent Company

  Most teens vow they won’t be like their parents, and most entrepreneurs vow they will run their start-ups differently than all the “tradition... »

10 Things to Outsource to a Virtual Assistant

10 Things to Outsource to a Virtual Assistant

  Using a virtual assistant can shave hours from your workweek, but knowing which tasks to delegate can be tricky, whether you’re starting or growing... »

Tech Trends: Tools for Managing Contacts

Tech Trends: Tools for Managing Contacts

  I always thought customer relationship management software was strictly for salespeople. Recently, I’ve been reading a lot about basic CRM tools th... »

How to Thank Your Employees in Only 8 Words

How to Thank Your Employees in Only 8 Words

  The other day I was given the challenge to recognize 30 people by writing each one of them a note, which got me thinking about the amazing implications o... »

Maximizing IT Management, Visibility, and Control

Maximizing IT Management, Visibility, and Control

  The amount of value that an organization derives from technology is in direct proportion to the level of control that the organization wields over that t... »

Why You Need to Be Nice to People

Why You Need to Be Nice to People

ugacommunications/Flickr Ever since Bob Sutton wrote The No Asshole Rule, there’s been a pretty broad movement underway to eradicate dysfunctional jerks f... »

2 Words That Drive Bosses Crazy

2 Words That Drive Bosses Crazy

  About a year ago, I pointed out that the words “I will try…” mean that person using those words is secretly planning to fail. (And, yes... »

Apple Tops JD Power Customer Satisfaction Study for Ninth Time in a Row

Apple Tops JD Power Customer Satisfaction Study for Ninth Time in a Row

  Apple has continued its long-running streak of taking the number one spot in customer satisfaction on JD Power’s semi-annual study. The iPhone maker achi... »

How Happy Is Your Organization?

How Happy Is Your Organization?

  Today, March 20, 2013, marks the first ever International Day of Happiness. This was decreed last year by the United Nations following a meeting on well-... »

6 Ways to Go Beyond Talent

6 Ways to Go Beyond Talent

  Throughout the past month, we have been highlighting ways leaders can go beyond talent. The reality is: “As long as there are people in the world, there ... »

4 Reasons Great Leaders Get Overlooked

4 Reasons Great Leaders Get Overlooked

  There you are: battling away month after month in difficult surroundings, giving it your all (or nearly your all), saving everyone else’s hides, th... »

6 Things Every Customer Wants

6 Things Every Customer Wants

  All customers want the highest quality at the lowest price, right? Well, sort of. That stuff is important but, surprisingly, the quality vs. price formul... »

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